Case Studies - BEC Services
About BEC Services
Previously known as Beales Electrical Contracting, BEC Services have been supporting industrial, commercial & domestic clients since 2004
They work alongside clients to identify bespoke and cost effective solutions through their experienced and skilled technicians.
Challenge
Prior to 2014, BEC Services was suffering from sales management issues. The company was not effectively managing sales leads from shows, referrals, website leads, and phone calls
BEC Services concluded that it needed a portal where all information on customers could reside and simple workflow automation could be used to minimize manual efforts
Their first attempt to automate their business consisted of migrating to a one dimensional spreadsheet which contained their jobs, worksheets and CRM. This presented them with a growing frustration, the company realized that spreadsheets were cumbersome and time-consuming and it was leading to poor employee productivity and the system being reliant on the office manager that retained much information in their head.
Solution
Through a professional association with a IT company, BEC Services learned about 1BizApp. However, BEC Services was preparing to launch a series of marketing campaigns and sales initiatives to coincide with its recent website upgrade
This meant that if it was to consider 1BizApp, BEC Services would have to migrate, customize, and configure the entire system in a matter of weeks; this in order for BEC Services to stay on track with its scheduled marketing activities. A traditional implementation approach would simply be too costly and time consuming
Result
Working with BEC Services, we imported their spreadsheet Project Management system into 1BizApp, cross referencing it with the CRM spreadsheet. So the company migrated all of its historical records, configured and customized the system and provided training to key staff members in just a few business days
The 1BizApp implementation did not disrupt the scheduled jobs or company rebranding. And within just a few weeks, BEC Services was capturing website leads and routing them through the 1BizApp sales funnel
Using custom views, standard reports and 1BizApp's graphical reporting display, BEC Services could quickly analyze marketing and sales performance with minimal administrative effort
We took over all IT support, giving a 1 stop shop for all of BEC Services IT and software needs
Cost savings in software licensing fees. IT support, gains in efficiency and ability to track and chase invoices
"Working with the 1BizApp consultants we replaced our limited spreadsheets with an optimised and automated workflow.
We now have the tools in place to cope with our expanding business and have been able to make cost savings, improve cash-flow and eliminate the risk of missing important inspections and service visits."
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